DataPlant

EMBRACING THE WARM AND FUZZY IS A RECIPE FOR HIGH CUSTOMER LOYALTY AND EMPLOYEE RETENTION

BECOME RECESSION READY, PREVENT EMPLOYEE ATTRITION AND BOOST CUSTOMER LOYALTY BY MOVING BEYOND THE FOCUS ON TRANSACTIONAL RELATIONSHIPS. {3-5 Min}

June 22nd, 2022 Samuel J Cummings III Andy Rogers

If you have been paying attention to the news lately or have heard anything about the latest rumblings in the SaaS world. Then you have probably heard that another economic recession is either here already or on the horizon. Regardless of where you stand one thing is clear. Companies are tightening their budgets and preparing for the worst. From companies like UBER announcing spending cuts to funding organizations like Y-Combinator putting out ominous warnings to startups to prepare for the worst. Although no one is sure...

HIRING A ROCKSTAR CSM MADE EASY AS A,B,C

SAVE TIME AND ENSURE YOUR INVESTMENT BY USING THESE TIPS TO FIND THE PERFECT ROCKSTAR CSM. {3-5 Min}

June 16th, 2022 Samuel J Cummings III Aaron Lapierre

Today we talk about a very interesting subject that is often overlooked. Hiring Rockstar CSM! Companies that have had customer success teams for years usually figure “we got customer success''. We have been doing this for a while now. We know what works or doesn’t. Lets hire people ....

NLP & THE FUTURE OF CUSTOMER SUCCESS

Learn about fouth wave of customer success and it's impact on the future of business {5-7 Min}

Sept 16th, 2020 Mithelesh Kumar

A fourth wave is coming in the space of customer success. The first wave was about centralizing your data. The second wave was health scoring and workflow management. And the third was about automated outreaches and scaled notifications. The fourth wave that we are experiencing now is about building personlized data driven experiences. It's not only about predicting customer outcomes. Its about building prescriptive....