Now that the Data Science Foundations Series has returned. If you don’t know what I am talking about see my last blog. I wanted to bring this series back a long time ago but struggled to figure out where to start first or from what angle to introduce some of the new methodologies. Sparked recently by several great conversations on how to build high performing customer success organizations with multiple customer success executives and professionals; I found that alot of the public keynotes, blogs and content I put out over the years had links expired or changed. Now seemed a better time than ever to recodify these learnings and......
Delivering predictive analytics for many high performing customer success organizations over last 6+ years, naturally patterns emerge. What I did not expect was to find universal initiatives in business intelligence that have a stepwise transformation on the performance of an entire organization regardless of industry. Learn how to apply these few of these program/initiatives at your company using the following techniques...
Founded a few months before the Covid-19 lockdowns; our mission is to help companies deliver meaningful customer experiences in a time where it is essential for survival. By end of 2020 over 30% of small businesses are likely to fail. Other legislative barriers to entry for SaaS industry prior to Covid-19 such as GDPR out of Europe and Data Protection Act out of California add challenges that will inherently impact the future of startups. On top of that. Companies of all types now find their teams working remotely and their business environments fundamentally changed. We aim to help companies set the foundations to .....
